INDIA
USAAt ICAN Careflow HMS (“Company”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of our users, healthcare providers, hospitals, clinics, and patients who access our platform.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our healthcare software platform, website, mobile application, and related services.
Information We Collect
We may collect the following categories of information:
Personal Information
We collect only the information necessary to deliver, maintain, and improve our healthcare platform, including user, operational, and service-related data.
Healthcare Information
We may also collect information generated through the use of our platform, including system activity, usage patterns, device-related information, and technical logs to enhance security, performance, and user experience.
Financial Information
In certain cases, information may be collected to facilitate healthcare coordination, service optimization, compliance requirements, billing processes, and customer support./p>
Technical Information
All information is collected, stored, and processed in accordance with applicable laws, industry standards, and our commitment to protecting privacy, confidentiality, and data security.
How We Use Information
We use collected information to:
- Deliver HMS services
- Manage appointments and admissions
- Process billing and claims
- Maintain medical records
- Improve healthcare workflows
- Provide customer support
- Generate reports and analytics
- Ensure compliance and audits
- Improve system performance
Data Security
ICAN Careflow HMS implements industry-standard security controls including:
- Role-based access control (RBAC)
- Data encryption
- Audit logs
- Secure cloud hosting
- Backup and disaster recovery
- Access monitoring
We continuously review our security measures to protect data from unauthorized access, loss, or misuse.
Data Sharing
Data may only be shared with:
- Authorized hospital staff
- Insurance/TPA partners
- Diagnostic partners
- Government authorities (where legally required)
- Technology infrastructure partners
Data Retention
We retain data only as long as necessary for:
- Clinical operations
- Legal compliance
- Medical record retention
- Audit requirements
User Rights
Users may:
- Access their information
- Request correction
- Request deletion (where legally permitted)
- Restrict processing
- Withdraw consent where applicable
Third-Party Integrations
Our platform may integrate with:
- Payment gateways
- SMS gateways
- WhatsApp services
- Diagnostic devices
- Insurance portals
Such third-party services are governed by their own privacy policies.
Cookies and Tracking
Our website may use cookies and analytics tools to improve user experience and system performance.
Compliance
ICAN Careflow HMS follows healthcare operational standards and supports compliance requirements applicable to healthcare providers.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.
Contact Us
If you have questions regarding this policy, please reach out to us through our designated contact channels.
ICAN Careflow HMS Disclaimer
ICAN Careflow HMS is a healthcare technology platform designed to streamline hospital operations, patient management, billing, diagnostics, claims, and administrative workflows.
Platform Usage
Our software is intended to support healthcare institutions and does not replace professional medical advice, diagnosis, or treatment.
Data Accuracy
The accuracy of records depends on the information entered by authorized users. ICAN Careflow HMS is not liable for incorrect entries made by users.
Clinical Decisions
All medical decisions remain the sole responsibility of licensed healthcare professionals.
System Availability
We strive to ensure uninterrupted access but do not guarantee that the platform will always be available without interruptions.
Third-Party Services
We are not responsible for services provided by integrated third-party systems such as payment gateways, diagnostic devices, or insurance systems.
Limitation of Liability
ICAN Careflow HMS shall not be liable for any indirect, incidental, or consequential losses arising from platform usage.
© All Rights Reserved 2026 by ICAN Infotechsolutions